Shipment Policy

Shipping time

Generally speaking, all in stock products will be shipped within 24 hours of placing the order (working days), and no later than 72 hours. If the product you purchased is not in stock, please contact me for details.

 

Please kept informed:

  1. Different shipping costs and different arrival times
  2. Different countries have different transportation times.

 

Transportation time

DHL/Fedex/UPS express delivery does not include customs clearance, which will incur tariffs and requires the consignee to have customs clearance capabilities. It is the fastest, 2-7 working days.

 

DDP air freight, including customs clearance, does not require the consignee to have customs clearance capabilities, 8-12 working days.

 

DDP sea shipping, including customs clearance, does not require the consignee to have customs clearance capabilities, 2-12 weeks (if your product exceeds 30KG, please contact us).

 

About customs clearance:

 

Ordinary products, such as eyelashes, tweezers, ring cups, etc., generally do not have customs clearance issues and you only need to pay customs duties.

 

For liquid products, such as eyelash cleaning solution, eyelash glue, etc., the United States and some European countries only need to pay customs duties for customs clearance. South America, Africa, and the Middle East countries require the consignee to have customs clearance capabilities.

 

About taxes and fees:

Taxes are determined by the customer's country, so your taxes are payable to your country's customs department, please note.

Some countries have consumption tax that requires online payment. This is also charged by your country.

 

Notice:

  1. If you choose the express delivery channel but do not have the ability to clear customs, we will apply to destroy the package and will not refund. Please note that this is your own problem.
  2. The logistics track shows receipt, but you do not receive the product. We will assist in the investigation but will not provide compensation. If the theft is not caused by our company.
  3. If there is any damage during transportation, please contact us within 24 hours after receiving the goods and provide proof, and we will handle the after-sales service.
  4. If you are not sure whether you have the ability to clear customs, please choose DDP air transportation.

 

Please contact us for more details

Damman’s email: dammanlashes@gmail.com

Damman Whatsapp:+86 18565540535